Telemetry: what NetSendo may send, and only if you allow it

NetSendo can send NetSendo PSA one anonymous usage report a day. It is off by default: nothing is sent until the administrator of an installation switches it on, and it can be switched off at any time. The reports tell us which versions, plans and features are in use, so we know what to fix and what to build first.

In short

Opt-in. Available from NetSendo 2.6.0, off until an administrator turns it on under Settings → Telemetry (or sets NETSENDO_TELEMETRY=true).
Anonymous. The installation is identified only by a random id created when telemetry is switched on. It is not derived from your domain, licence key, email or any account.
Ranges, not numbers. Counts are sent as ranges (0, 1-10, 11-100, 101-1k, 1k-10k, 10k-100k, 100k-1m, 1m+). No contact, email address, message, list name, domain or host name is ever sent.
See before you agree. The settings page shows the exact report your installation would send.
Only to NetSendo. Reports go to https://netsendo.com/api/telemetry, not to Google or any other analytics service. The IP address is not stored with a report; it is used only for a short-lived, hashed rate limit.
Off means deleted. Switching telemetry off stops the reports and asks our server to delete every report of that installation id. Reports are otherwise kept for 400 days.
Once a day, by the scheduler NetSendo already runs, in an hour derived from the installation id so that installations do not all report at once. A failed send waits for the next day and never affects your installation. php artisan netsendo:telemetry --show prints the report without sending it.

Every field of the report (schema 1)

Besides the sections below, a report carries schema (the format version) and instance_id (the random installation id). The server stores only the fields listed here and drops anything else.

`app`

The installation

Field	Meaning	Values
`version`	NetSendo version, e.g. 2.6.0	version number
`plan`	Licence plan in use	silver, gold, none
`deployment`	Docker install, NetSendo Cloud or another setup	docker, cloud, other
`locale`	Default language of the panel	en, pl, de, es

`platform`

Software the installation runs on

Field	Meaning	Values
`php`	PHP version (major.minor)	version number
`database`	Database engine	mysql, mariadb, pgsql, sqlite, other
`database_version`	Database version (major.minor)	version number
`queue`	Queue driver	redis, database, sync, sqs, other

`usage`

How much the installation is used, as a range (0, 1-10, 11-100, 101-1k, 1k-10k, 10k-100k, 100k-1m, 1m+)

Field	Meaning	Values
`contacts`	Contacts (subscribers) in total	a range
`email_lists`	Email lists	a range
`sms_lists`	SMS lists	a range
`users`	Panel users, owner included	a range
`campaigns_sent_30d`	Email campaigns sent in the last 30 days	a range
`emails_sent_30d`	Emails sent in the last 30 days	a range
`sms_sent_30d`	SMS sent in the last 30 days	a range
`active_funnels`	Active funnels	a range
`active_automations`	Active automations	a range
`webinars`	Webinars	a range
`forms`	Signup forms	a range
`mailboxes`	Sending mailboxes	a range

`features`

Which parts of NetSendo are set up (true or false)

Field	Meaning	Values
`sms`	An SMS provider is configured	true / false
`ai`	An AI provider is configured	true / false
`brain`	NetSendo Brain has been used	true / false
`mcp`	An MCP API key exists	true / false
`api_keys`	A public API key exists	true / false
`webhooks`	An active outgoing webhook exists	true / false
`crm`	The CRM holds contacts	true / false
`webinars`	Webinars exist	true / false
`ab_tests`	A/B tests exist	true / false
`woocommerce`	WooCommerce is connected	true / false
`shopify`	Contacts have come from Shopify	true / false
`wordpress`	The WordPress plugin is connected	true / false
`n8n`	The n8n node is connected	true / false
`stripe`	Stripe integration is connected	true / false
`polar`	Polar integration is connected	true / false
`calendly`	Calendly integration is connected	true / false
`google_calendar`	Google Calendar integration is connected	true / false
`zoom`	Zoom integration is connected	true / false

`providers`

Kinds of providers configured, by type only: no host names, accounts or keys

Field	Meaning	Values
`mail`	Mailbox types: smtp, sendgrid, gmail, nmi	up to 12 type names
`sms`	SMS gateways, e.g. twilio, vonage, smsapi	up to 12 type names
`ai`	AI providers, e.g. openai, anthropic, ollama	up to 12 type names

Example report

{
  "schema": 1,
  "instance_id": "3f0c2a7e-9d41-4b8a-a6f2-1c5e8b7d9a10",
  "app": {
    "version": "2.6.0",
    "plan": "silver",
    "deployment": "docker",
    "locale": "en"
  },
  "platform": {
    "php": "8.4",
    "database": "mysql",
    "database_version": "8.4",
    "queue": "redis"
  },
  "usage": {
    "contacts": "1k-10k",
    "email_lists": "1-10",
    "users": "1-10",
    "campaigns_sent_30d": "1-10",
    "emails_sent_30d": "1k-10k",
    "active_funnels": "1-10"
  },
  "features": {
    "sms": false,
    "ai": true,
    "mcp": true,
    "webhooks": true,
    "woocommerce": true,
    "n8n": false
  },
  "providers": {
    "mail": [
      "smtp"
    ],
    "ai": [
      "openai"
    ]
  }
}

Never sent

Contacts and their data, email addresses, names, message subjects or content, list, form or campaign names, your domain, host names of mail or SMS providers, API keys, licence keys, IP addresses of your contacts, logs, and anything typed into the panel.

Questions

The code that builds the report is in the NetSendo repository (app/Services/Telemetry), so you can check it. Write to contact@netsendo.com with your installation id (shown on the settings page) if you want its reports deleted by hand.